Family Service Association Consumer Survey

When you first contacted Family Service, did you have to wait long to talk to someone?

Was the person you spoke with courteous?

Were you seen quickly?

Was the cost of the service affordable?

Were you able to find our office without a problem?

Did you feel comfortable speaking with the staff member assigned to assist you?

Did your caseworker understand what you needed?

Did you receive help for your problem?

Were the appointment times good for you?

Would you prefer weekend hours?

Did you feel comfortable in our building?

Did you feel safe in our parking lot?

Do you feel that you were treated with respect, regardless of your age, race, sex, national origin, sexual preference, disability or religion?

Would your recommend Family Service Association to a friend?